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Senior Operations Lead
At Skipton Tech, every day is innovation day.
About the role
Job introduction
About the Role
We are looking for a Senior Operations Lead to drive the day-to-day running and continuous improvement of our function.
This is a high-impact, operational role focused on bringing structure, coordination and momentum to how the team operates. You will work closely with leadership and delivery teams to ensure priorities are clear, work is effectively coordinated, and key activities are executed with consistency and pace.
You will play a central role in embedding strong operational rhythms, improving ways of working, and supporting delivery across the function, using data and insight to inform decisions where needed.
This role is ideal for someone who enjoys being at the centre of operations—connecting teams, driving progress, and making things happen.
What You’ll Be Doing
Operational Leadership & Coordination
Own and drive the operational cadence of the function, ensuring priorities are clear, aligned and delivered effectively
Act as a central point of coordination across teams, bringing structure and visibility to key activities
Ensure work is tracked, progressed, and delivered with clear ownership and accountability
Identify gaps, blockers and risks, and take action to keep things moving
Operational Rhythm, Governance & Delivery
Lead the preparation and facilitation of weekly, monthly and quarterly operational forums
Create high-quality materials, track actions, and ensure clear outcomes and follow-through
Maintain key artefacts such as RAID logs, RACIs, and process documentation
Support governance, controls, and audit readiness activities
Process Improvement & Ways of Working
Identify inefficiencies and lead improvements to processes, tools and ways of working
Bring consistency and clarity to how work is managed and delivered across the function
Embed scalable, repeatable operational practices
Lead or coordinate improvement initiatives to enhance effectiveness and efficiency
Stakeholder Engagement & Facilitation
Facilitate workshops, meetings and operational discussions to drive clarity and decision-making
Work with stakeholders to structure problems, align priorities and agree actions
Build strong relationships across teams and functions
Deliver clear, concise communications to a range of audiences
Operational Insight & Reporting
Maintain and evolve reporting and dashboards that support operational decision-making
Review and interpret performance, capacity, and delivery trends
Ensure data is accurate, consistent and aligned to business needs
Use insight to highlight issues, inform decisions, and support planning
Financial & Workforce Operations
Support budget tracking, forecasting and cost oversight
Assist with resource planning, utilisation tracking and workforce reporting
Coordinate recruitment and onboarding activities as part of operational workflows
What We’re Looking For
Experience & Capability
Experience in operations, business management, or delivery support roles
Proven ability to coordinate work across teams and manage multiple priorities
Experience improving processes or implementing ways of working
Strong problem-solving skills, with the ability to bring clarity to complex situations
Stakeholder & Facilitation Skills
Confident facilitating meetings, workshops and operational forums
Strong communication skills, with the ability to engage and influence stakeholders at all levels
Able to build effective working relationships across teams
Tools & Data
Comfortable using Excel and reporting tools to support operational activities
Able to interpret data and translate it into practical actions
Experience with dashboards (e.g. Power BI) is beneficial but not essential
Ways of Working
Highly organised, structured and detail-oriented
Proactive, with a strong sense of ownership and accountability
Focused on delivery, outcomes and continuous improvement
Comfortable working in fast-paced, evolving environments
Why Join Us?
Play a key role in shaping how the function operates
Work closely with leadership in a high-visibility role
Be at the centre of activity, driving coordination and delivery
Opportunity to make a tangible impact on efficiency and performance
Ideal Candidate Profile
You are someone who:
Enjoys being at the centre of operations, ensuring everything runs smoothly and effectively
Brings structure, organisation and momentum to complex environments
Is confident coordinating people, priorities and delivery
Uses data to support decisions, but is primarily focused on execution and outcomes
Takes ownership and drives work through to completion
Plan your journey
The Bailey, Skipton, United Kingdom, BD23 1AP Google maps
Skipton core benefits
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Pay
It's only part of the picture
Your salary is only part of your bigger rewards and benefits picture at Skipton. But we’ll make sure you’re rewarded for the role you do, the skills you bring and how you grow with us over time. -
Pensions
Paying the future you
We care about your future and want to help you really make the most of it. That’s why we pay up to an additional 10% into your pension whenever you contribute. -
Bonus
Recognising your part in our success
Many of our colleagues get a discretionary bonus as a thank you for the part they’ve played in our shared success. -
Life Assurance
Protect your loved ones
It’s a subject none of us like to think about, but it’s important to be ready for whatever life throws at us. Financial support for your loved ones in a worst case scenario, gives you extra peace of mind. -
Group Income Protection
Protection from the financial impact of long-term absence
Income Protection gives you a percentage replacement income if you’re off work because of long-term illness or injury. It’ll also protect a level of your income if you’re given medical advice to reduce your work hours following an accident or illness. -
Private Medical Insurance
Fast and effective medical treatment – open to everyone
Is there anything more important than the health of you and your family? Private Medical Insurance (PMI) provides you with quick access to high-quality medical care when it matters.
Why Skipton?
Because your career is more than just a ladder.
Founded on fairness
In 2026, we were named as one of the Financial Times Best Employers in the UK. We were also the highest placed building society on the list, too.
Not bad, right? But it’s much more than just another opportunity to blow our own trumpet. It truly reflects how our people experience working here.
Because at Skipton, we’re a mutual. We’re founded on fairness, built on shared effort, and committed to saying it straight. We’re curious, brave and always collaborative. We look out for each other. And we treat everyone like a grown-up - with respect, with understanding, with a level playing field at their feet.
Our Technology Team
You’ll join a Technology team that’s constantly focused on real challenges. That builds products and solutions which make a genuine difference. And which gets things done for our members - at pace.
And because we’re dead keen on development, it’s a place where you’re encouraged to try out new tech, sharpen your skills, or get hands-on with AI and automation.
Learning & Development
Learning is part of the everyday at Skipton. It’s woven into conversations and brought to life through hands-on experiences. You’ll pick up new skills as you go, and get tools and support that flex around your role and life.
Each month in Technology, we give you two days to focus on your own development. And we support certifications, apprenticeships, and training where it’s relevant, too. It’s a journey for all of us, and we’re working hard to build out a fully structured development programme. The investment is real, the intent is genuine, and most of all, we can’t wait to see where it takes you, your career, and your future.
Meet the recruiter
Nikolay Poyukov
Talent Acquisition Senior Specialist
I joined Skipton in May 2025 to lead recruitment across Tech. I specialise in hiring experts for Infrastructure, Cloud, Data, and Architecture.
At Skipton, the focus is always on people. It’s a collaborative space where you can make a real impact on transformation while being trusted to lead your own professional growth.
What happens when
1. Shortlisting
Once you’ve sent us your application and CV, we’ll review it using clear criteria. Our decisions are based on the skills, and experience you share with us.
2. Your Interview
Your interview might be by phone, over Microsoft Teams or in person, depending on the role and the circumstances. For some roles, there may also be more than one stage in the recruitment process - but we’ll always let you know what the plan is.
During your interview, we’ll ask you about your current and previous experience, and we’re very much interested in all of your skills and knowledge. This includes relevant things you might have learned through work, studies and voluntary activities
For some roles we could ask you to complete one or more tasks, or deliver a presentation. But don't worry, we'll support you throughout the process so you can do your best.
3. After your interview
At Skipton we always get in touch after your interview to let you know if you’re successful, or if you’re made it through to the next stage. And if you would like feedback on your interview we are always happy to share this. It’s all part of the Skipton experience, we value the time you’ve given us throughout the process.
4. Your offer
If you’re successful, we’ll get in touch to discuss your offer. When you accept we’ll send your contract and confirm the pre-employment checks you need to complete to get the ball rolling. You’ll need to successfully complete the checks before starting, so providing information quickly will help keep things on track. We aim to keep things simple and easy to follow.
5. Your Skipton Welcome
You’re in - welcome to the team!
We’ll be in touch regularly right up to your first day with lots of exciting info, details of what to expect when you’re here, and hints and tips to help you prepare for a great start.
And when it comes to the big day, there’ll be a warm welcome waiting for you as you begin your journey with us.