Senior IT Operations Analyst

Job introduction

We’re looking for a Senior Operations Analyst to help shape how our teams operate, bringing structure, insight, and clarity to a fast-paced environment. If you enjoy working at the centre of a team, using data to drive decisions and improving how things run day-to-day, this could be the role for you.

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

The team you will be joining

You will be joining a central operations function, working closely with senior leaders, managers, and teams across the organisation. This role plays a key part in ensuring the department operates effectively, with strong governance, clear communication, and meaningful performance insight.

You’ll be involved in a wide range of activities—from coordinating operational rhythms and reporting, to supporting projects, engagement initiatives, and continuous improvements. The role offers great exposure across the business and the opportunity to influence how teams work, collaborate, and deliver outcomes.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• Colleague mortgage (conditions apply)

• Salary sacrifice scheme for hybrid & electric car

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

• Coordinating and managing operational activities, including meetings, governance processes, and action tracking

• Producing high-quality reporting and insights to support performance tracking and decision making

• Supporting small projects and continuous improvement initiatives to enhance processes and efficiency

• Maintaining key documentation, governance artefacts, and ensuring alignment with policies and compliance requirements

• Supporting stakeholder engagement, communications, and team activities to help create a well-connected and effective working environment

What Do We Need From You?

• Experience in an operational, analytical, or business support role within a fast-paced environment

• Strong ability to produce clear, insightful reporting and analyse data to identify trends and opportunities

• Highly organised with the ability to manage multiple priorities effectively

• Strong communication and stakeholder management skills, with the ability to work across teams and levels

• Experience using tools such as Excel, Power BI, or similar to support reporting and operational activities