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Branch Manager
With more than 80 branches across the UK, our teams are rooted in their local communities. Some are small and close-knit. Others are larger hubs. But wherever you’re based, if you work in one of our branches, you’ll be the face of Skipton.
About the role
Job introduction
Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart.
We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our Southport branch.
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Together, you can help us build a better Society!
What You Will Be Doing as a Branch Manager
- Lead, motivate and develop a team of customer-facing colleagues to deliver exceptional service and great member outcomes.
- Create an engaging, high performing branch culture where colleagues feel supported, empowered and inspired to succeed.
- Take ownership of the branch contribution plan, driving commercial growth while maintaining outstanding service for existing members.
- Coach and develop colleagues through regular observations, one to ones and performance reviews to build capability and confidence.
- Support your team to identify customer needs and promote relevant products and services through meaningful conversations.
- Lead by example, providing hands on support to customers, serving members and conducting My Review appointments.
- Build strong relationships within the local community and ensure customers remain at the heart of everything the branch does.
What Do We Need From You
Experience leading, motivating and developing teams in a customer focused environment, whether in financial services, retail, hospitality, leisure, travel or a similar sector.
As well as:
- A proven track record of delivering excellent customer service and consistently achieving positive customer outcomes.
- Strong communication, organisation and time management skills, with the ability to prioritise effectively in a busy environment.
- A passion for coaching and developing others, creating an inclusive and high-performing culture where colleagues can thrive.
- A commercial mindset, with the ability to identify growth opportunities while always putting customers' needs first.
- Confidence, resilience and strong stakeholder management skills, with the ability to build effective relationships and lead positively through change.
Financial Services Experience
Previous financial services experience isn't essential. We're looking for talented people leaders from any customer-focused industry who can inspire teams, build strong customer relationships and deliver great service. In return, we'll provide the training and support needed to develop your knowledge of our products, services and the financial services sector. If you're passionate about making a positive difference to customers, colleagues and your community, we'd love to hear from you.
What Is In It For You?
The salary for this role is up to £48,000 per annum dependent on skills and experience.
The role will be working 36 hours across Monday to Saturday to support operating hours.
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
- There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
- A commitment to training and development.
- Private medical insurance for all our colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
Plan your journey
18 London St, Southport, United Kingdom, PR9 0UE Google maps
Skipton core benefits
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Pay
It's only part of the picture
Your salary is only part of your bigger rewards and benefits picture at Skipton. But we’ll make sure you’re rewarded for the role you do, the skills you bring and how you grow with us over time. -
Pensions
Paying the future you
We care about your future and want to help you really make the most of it. That’s why we pay up to an additional 10% into your pension whenever you contribute. -
Bonus
Recognising your part in our success
Many of our colleagues get a discretionary bonus as a thank you for the part they’ve played in our shared success. -
Life Assurance
Protect your loved ones
It’s a subject none of us like to think about, but it’s important to be ready for whatever life throws at us. Financial support for your loved ones in a worst case scenario, gives you extra peace of mind. -
Group Income Protection
Protection from the financial impact of long-term absence
Income Protection gives you a percentage replacement income if you’re off work because of long-term illness or injury. It’ll also protect a level of your income if you’re given medical advice to reduce your work hours following an accident or illness. -
Private Medical Insurance
Fast and effective medical treatment – open to everyone
Is there anything more important than the health of you and your family? Private Medical Insurance (PMI) provides you with quick access to high-quality medical care when it matters.
Why Skipton?
Because your career is more than just a ladder.
Founded on fairness
In 2026, we were named as one of the Financial Times Best Employers in the UK. We were also the highest placed building society on the list, too.
Not bad, right? But it’s much more than just another opportunity to blow our own trumpet. It truly reflects how our people experience working here.
Because at Skipton, we’re a mutual. We’re founded on fairness, built on shared effort, and committed to saying it straight. We’re curious, brave and always collaborative. We look out for each other. And we treat everyone like a grown-up - with respect, with understanding, with a level playing field at their feet.
Our Branch Team
Our branch network is at the heart of our business. It’s where thousands of our members come to us with their financial questions, plans, and worries. And it’s where we help them move forward by providing advice for the moments that matter most.
Learning & Development
Learning is part of the everyday at Skipton. It’s woven into conversations and brought to life through hands-on experiences. You’ll pick up new skills as you go, and get tools and support that flex around your role and life.
Branch experience can open lots of doors - not just the ones our members walk through. Many of our colleagues progress vertically through our branch network. What’s more, we also support professional qualifications, such as CeMAP or RO exams to help you move into specialist advice. Others move into a variety of head office roles. Your path is yours to choose.
What happens when
1. Shortlisting
Once you’ve sent us your application and CV, we’ll review it using clear criteria. Our decisions are based on the skills, and experience you share with us.
2. Your Interview
Your interview might be by phone, over Microsoft Teams or in person, depending on the role and the circumstances. For some roles, there may also be more than one stage in the recruitment process - but we’ll always let you know what the plan is.
During your interview, we’ll ask you about your current and previous experience, and we’re very much interested in all of your skills and knowledge. This includes relevant things you might have learned through work, studies and voluntary activities
For some roles we could ask you to complete one or more tasks, or deliver a presentation. But don't worry, we'll support you throughout the process so you can do your best.
3. After your interview
At Skipton we always get in touch after your interview to let you know if you’re successful, or if you’re made it through to the next stage. And if you would like feedback on your interview we are always happy to share this. It’s all part of the Skipton experience, we value the time you’ve given us throughout the process.
4. Your offer
If you’re successful, we’ll get in touch to discuss your offer. When you accept we’ll send your contract and confirm the pre-employment checks you need to complete to get the ball rolling. You’ll need to successfully complete the checks before starting, so providing information quickly will help keep things on track. We aim to keep things simple and easy to follow.
5. Your Skipton Welcome
You’re in - welcome to the team!
We’ll be in touch regularly right up to your first day with lots of exciting info, details of what to expect when you’re here, and hints and tips to help you prepare for a great start.
And when it comes to the big day, there’ll be a warm welcome waiting for you as you begin your journey with us.