Contact Centre

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Claire Davey – Director of Direct Distribution 

“We spend a lot of our time at work.  For that reason, it is vitally important to me that everyone who works in Skipton Direct feels valued, supported and motivated to do a great job.  Part of this is understanding your career aspirations whatever these may be.”

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Our customers come to Skipton Direct when they need advice and support. We have many different roles ranging from Customer Advisers to Team Managers and Mortgage Advisers. Our customers can choose to contact us by telephone, web chat, or secure message and whichever means they use, we aim to deliver a great experience.

Whatever your role in Skipton Direct you’ll find every opportunities to develop your career. It’s a challenging and supportive environment and we will provide you with all the training you need to succeed, as well as providing you with on-going support when you are in your role taking calls from our customers. There’s no one type of person we’re looking for – you’ll find a mix of skills, ambitions and personalities here. What our people do share in common, however, is a natural ability to talk and have really great conversations with our customers and help them with their life ahead. In other words, they live and breathe our values in everything they do. It’s not all work and no play, of course – we have fun together too and we enjoy working here.

At Skipton we want every customer to have a positive experience and outcome whatever way they contact us. So making sure you do the right thing for them is paramount to our success. Whether paying money into their savings account or supplying them with information about their mortgage, you’ll need to think about the bigger picture and how we can help them more.

As for experience, don’t worry if you don’t have any. We can spot good talent when we see it and we’ll train you up on everything need to know.

Skipton Direct is a vibrant and energetic team. We think that’s pretty exciting. If you do too, we’d like to hear from you

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