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More listening.
More understanding.
More helping.
This is not your usual contact centre.
Our Money Direct colleagues help members up and down the country make the most of our full savings range, and the services that we offer.
It’s about listening carefully, guiding them clearly, and making every conversation fair and meaningful. So when we say this isn’t your usual call centre, we really mean it.
Whether it’s over the phone or web messaging, we want our members to feel heard and supported.
That’s because we help them be more confident when it comes to managing their money. That might involve giving some advice, or introducing them to a new product. Either way, it does the job.
It’s a busy team, that’s highly rewarding too. Whether you’re working in the office or sometimes from home, you’ll get constant support. Our dedicated and varied training programme will help you get off to a good start.
Find your path
Your career in Money Direct can take many paths. You can branch out and discover what suits you best. There’s plenty of opportunity to grow your career within Money Direct or go on to specialist teams, take qualifications, step into Financial Advice, or other roles.
Whatever future direction you have in mind - whether it’s upwards or sideways or even staying put - you’ll be able to make the most of the opportunities Skipton has to offer.
Our Contact Centre roles
Customer Adviser
You’ll take calls, respond to questions, and help members understand their options. Every conversation is different, and you’ll quickly learn to guide our members with confidence.
Customer Adviser – Digital
You’ll answer multiple online web messages at one time, respond to questions, and help members understand their options.
First Line Resolution Specialist
This role works between front line customer advisor roles and the Customer Resolutions Team dealing with member complaints. We aim to resolve all complaints within 3 working days dealing directly with members.
Subject Matter Expert
You’ll be experts in savings knowledge and processes to support colleagues with questions or queries in order to delver great customer outcomes.
First Line Financial Crime Consultant
In this team you will handle inbound calls from both members and colleagues relating to concerns about fraud/scam activity on an account or at other financial institutions.
Social Media Community Specialists
As an accomplished communicator you will service increasing member needs and demand across several our online channels including but not limited to Trustpilot, Facebook, X, Instagram, Apple Store, Google Play Store, YouTube and LinkedIn.
Performance Support Specialist
In this role you will support new colleagues to the team in delivering outstanding experience and service to our members, as well as enhancing performance in the function overall.
Team Leader
In this role, you’ll support your team, coach your colleagues, and make sure every member gets a fair and consistent experience.
Who do we look for?
We want people who connect naturally with others, whether it’s over the phone or online. You might be helping a member through a tricky time in their life, or guiding someone through their savings. Every member matters, and the way you listen and respond to them can make a real difference.
You’ll be resilient and professional. Some days are full-on but you’ll have what it takes to stay focused, and give every member your best. And you'll take pride in being fair and doing the right thing.
Latest Contact Centre vacancies
Search our roles and apply now
If you want a role where every conversation counts, where members feel supported, and where your career can branch out in all kinds of directions, this could be the place for you.