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Senior IT & Engineering Operations Analyst
At Skipton Tech, every day is innovation day.
About the role
Job introduction
We are looking for a Senior Operations Analyst to join our team, combining strong operational ownership with advanced data and facilitation skills.
This is a hybrid role where you will play a key part in how the function operates—bringing structure, insight and pace. You will work closely with leadership and delivery teams to own operational processes, build data-driven insight, and lead key forums and workshops.
This role is ideal for someone who enjoys variety, problem-solving and influence, and is equally comfortable working with data, improving processes, and engaging stakeholders.
What You’ll Be Doing
Operational Ownership & Delivery
Own and drive a range of operational activities across the function, ensuring work is prioritised and delivered effectively
Identify inefficiencies and lead improvements to processes, tools and ways of working
Provide structure, clarity and follow-through across initiatives and day-to-day operations
Data, Modelling & Insight
Build and maintain robust Excel-based data models to support operational decision-making
Develop and enhance dashboards (Power BI / Excel) that provide clear, actionable insight
Analyse trends across performance, capacity, and delivery, translating data into meaningful recommendations
Ensure reporting is accurate, consistent, and aligned to business needs
Operational Rhythm, Governance & Controls
Lead the preparation and facilitation of weekly, monthly and quarterly operational forums
Produce high-quality packs, track actions, and ensure clear outcomes and follow-through
Maintain key artefacts such as RAID logs and RACIs and process documentation
Support audit readiness, controls, and governance activities
Workshops, Facilitation & Engagement
Lead and facilitate workshops, meetings and operational forums, ensuring engagement and clear decision-making
Work with stakeholders to define problems, structure discussions and drive outcomes
Support team engagement initiatives such as offsites, town halls and retrospectives
Deliver clear, concise communications to a range of audiences
Improvements & Initiatives
Lead or coordinate small projects and operational improvement initiatives
Track milestones, risks and dependencies to maintain momentum
Contribute to broader initiatives such as workforce planning, onboarding improvements and capability uplift
Financial & Workforce Support
Support budget tracking, forecasting and cost oversight
Assist with resource planning, utilisation tracking and workforce reporting
Coordinate recruitment and onboarding activities as part of operational workflows
What We’re Looking For
Skills & Experience
Advanced Excel skills, including data modelling, complex formulas, and data transformation
Experience building dashboards and reports (Power BI or similar)
Strong analytical capability, with the ability to translate data into insight and recommendations
Experience working in operations, business management, or delivery support environments
Proven ability to manage multiple priorities and deliver end-to-end outcomes
Experience supporting or leading process improvements or small initiatives
Interpersonal & Facilitation Skills
Confident facilitating meetings, workshops and operational forums
Strong communication skills, with the ability to engage and influence stakeholders at all levels
Able to build relationships quickly and work effectively across teams
Ways of Working
Highly organised, structured and detail-oriented
Logical, analytical thinker who can break down complex problems into clear actions
Proactive and solutions-focused, with a strong sense of ownership
Comfortable working with ambiguity and driving work forward independently
Why Join Us?
Opportunity to play a central role in shaping how the function operates
High visibility role working closely with leadership
A varied position combining operations, data, and stakeholder engagement
Chance to drive real improvements and make a measurable impact
Ideal Candidate Profile
You are someone who:
Enjoys working with data but doesn’t want a purely technical analyst role
Is confident using Excel to build models and solve problems
Can step into a room, facilitate discussions, and drive outcomes
Brings structure, clarity and momentum to ambiguous situations
Takes ownership and sees work through to completion
Plan your journey
The Bailey, Skipton, United Kingdom, BD23 1AP Google maps
Skipton core benefits
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Pay
It's only part of the picture
Your salary is only part of your bigger rewards and benefits picture at Skipton. But we’ll make sure you’re rewarded for the role you do, the skills you bring and how you grow with us over time. -
Pensions
Paying the future you
We care about your future and want to help you really make the most of it. That’s why we pay up to an additional 10% into your pension whenever you contribute. -
Bonus
Recognising your part in our success
Many of our colleagues get a discretionary bonus as a thank you for the part they’ve played in our shared success. -
Life Assurance
Protect your loved ones
It’s a subject none of us like to think about, but it’s important to be ready for whatever life throws at us. Financial support for your loved ones in a worst case scenario, gives you extra peace of mind. -
Group Income Protection
Protection from the financial impact of long-term absence
Income Protection gives you a percentage replacement income if you’re off work because of long-term illness or injury. It’ll also protect a level of your income if you’re given medical advice to reduce your work hours following an accident or illness. -
Private Medical Insurance
Fast and effective medical treatment – open to everyone
Is there anything more important than the health of you and your family? Private Medical Insurance (PMI) provides you with quick access to high-quality medical care when it matters.
Why Skipton?
Because your career is more than just a ladder.
Founded on fairness
In 2026, we were named as one of the Financial Times Best Employers in the UK. We were also the highest placed building society on the list, too.
Not bad, right? But it’s much more than just another opportunity to blow our own trumpet. It truly reflects how our people experience working here.
Because at Skipton, we’re a mutual. We’re founded on fairness, built on shared effort, and committed to saying it straight. We’re curious, brave and always collaborative. We look out for each other. And we treat everyone like a grown-up - with respect, with understanding, with a level playing field at their feet.
Our Technology Team
You’ll join a Technology team that’s constantly focused on real challenges. That builds products and solutions which make a genuine difference. And which gets things done for our members - at pace.
And because we’re dead keen on development, it’s a place where you’re encouraged to try out new tech, sharpen your skills, or get hands-on with AI and automation.
Learning & Development
Learning is part of the everyday at Skipton. It’s woven into conversations and brought to life through hands-on experiences. You’ll pick up new skills as you go, and get tools and support that flex around your role and life.
Each month in Technology, we give you two days to focus on your own development. And we support certifications, apprenticeships, and training where it’s relevant, too. It’s a journey for all of us, and we’re working hard to build out a fully structured development programme. The investment is real, the intent is genuine, and most of all, we can’t wait to see where it takes you, your career, and your future.
Meet the recruiter
Nikolay Poyukov
Talent Acquisition Senior Specialist
I joined Skipton in May 2025 to lead recruitment across Tech. I specialise in hiring experts for Infrastructure, Cloud, Data, and Architecture.
At Skipton, the focus is always on people. It’s a collaborative space where you can make a real impact on transformation while being trusted to lead your own professional growth.
What happens when
1. Shortlisting
Once you’ve sent us your application and CV, we’ll review it using clear criteria. Our decisions are based on the skills, and experience you share with us.
2. Your Interview
Your interview might be by phone, over Microsoft Teams or in person, depending on the role and the circumstances. For some roles, there may also be more than one stage in the recruitment process - but we’ll always let you know what the plan is.
During your interview, we’ll ask you about your current and previous experience, and we’re very much interested in all of your skills and knowledge. This includes relevant things you might have learned through work, studies and voluntary activities
For some roles we could ask you to complete one or more tasks, or deliver a presentation. But don't worry, we'll support you throughout the process so you can do your best.
3. After your interview
At Skipton we always get in touch after your interview to let you know if you’re successful, or if you’re made it through to the next stage. And if you would like feedback on your interview we are always happy to share this. It’s all part of the Skipton experience, we value the time you’ve given us throughout the process.
4. Your offer
If you’re successful, we’ll get in touch to discuss your offer. When you accept we’ll send your contract and confirm the pre-employment checks you need to complete to get the ball rolling. You’ll need to successfully complete the checks before starting, so providing information quickly will help keep things on track. We aim to keep things simple and easy to follow.
5. Your Skipton Welcome
You’re in - welcome to the team!
We’ll be in touch regularly right up to your first day with lots of exciting info, details of what to expect when you’re here, and hints and tips to help you prepare for a great start.
And when it comes to the big day, there’ll be a warm welcome waiting for you as you begin your journey with us.