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Intelligent Process Automation Analyst
At Skipton Tech, every day is innovation day.
About the role
Job introduction
We're looking for an Intelligent Process Automation Analyst to help transform how work gets done across Skipton.
Joining our Power Platform Team, you'll help identify opportunities to simplify, standardise and improve business processes across the organisation. Your work will help colleagues work more efficiently, improve member experiences and unlock greater value through automation and technology.
This is an exciting opportunity to combine process analysis, continuous improvement and automation expertise. You'll work with teams across the business to understand how work is performed, identify inefficiencies, and shape opportunities for improvement, automation and orchestration.
If you're passionate about improving processes, solving complex problems and using technology to drive meaningful change, we'd love to hear from you.
At Skipton, we're founded on fairness. We exist to do right by our members and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.
What You'll Do
Every day at Skipton is innovation day. Join our Technology team and you'll discover that we're constantly focused on real challenges as we build the tools that get things done for our members, quicker than you imagine.
As an Intelligent Process Automation Analyst, you'll play a key role in helping the organisation make informed decisions about where technology can have the greatest impact.
Your responsibilities will include:
- Working with business and operational teams to understand processes and identify opportunities for improvement.
- Facilitating process discovery workshops and engaging with stakeholders across the organisation.
- Analysing processes to identify inefficiencies, bottlenecks, operational risks and opportunities for simplification.
- Mapping current and future-state processes and recommending improvements that deliver measurable value.
- Assessing opportunities for automation, workflow optimisation, orchestration and AI-enabled solutions.
- Developing business cases and benefit assessments that demonstrate expected outcomes and return on investment.
- Maintaining and prioritising a pipeline of automation and continuous improvement opportunities.
- Partnering with Power Platform Engineers to ensure solutions deliver the right business outcomes.
- Tracking and communicating the value delivered through automation and process improvement initiatives.
- Championing a culture of continuous improvement and intelligent use of technology across the organisation.
What You'll Need
We're looking for someone with a strong blend of business analysis, process improvement and stakeholder engagement skills.
- Experience analysing, validating and improving business processes within a complex organisation.
- Strong process discovery, facilitation and stakeholder engagement skills.
- Experience identifying opportunities to improve operational efficiency, quality and performance.
- The ability to analyse data, identify trends and make evidence-based recommendations.
- Experience developing business cases, benefits assessments or investment proposals.
- Strong analytical, problem-solving and critical-thinking capabilities.
- Excellent communication and influencing skills.
- Experience working collaboratively across business and technology teams.
- Experience with Microsoft Power Platform, Power Automate, automation technologies, process mapping or continuous improvement methodologies would be beneficial but is not essential.
What Success Looks Like
Success in this role is measured by the value and outcomes delivered through process improvement and automation.
- Identify opportunities that improve the way work is performed across Skipton.
- Reduce manual effort and repetitive activities through smart use of technology.
- Improve operational efficiency, quality and consistency.
- Simplify processes and reduce unnecessary complexity.
- Build and maintain a strong pipeline of improvement and automation opportunities.
- Deliver measurable business benefits and positive colleague outcomes.
- Help engineering teams focus on solving the most valuable business problems.
What's In It For You?
Your work matters.
And the way we reward you matters, too.
At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.
- Annual discretionary bonus scheme
- 25 days standard annual leave plus bank holidays, rising by one day per year of service to a maximum of 30 days
- Matching employer pension contribution of up to 10%
- Colleague Mortgages and access to Skipton products and services at discounted rates
- Flexible working to help balance your commitments
- Private medical insurance
- Health and wellbeing app
- Volunteering opportunities
- Cycle to work scheme
- Discounted gym memberships
- Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys and IKEA
About Skipton
We're here to make life better for our members
Our story began in 1853 in Skipton, North Yorkshire. Today, you'll find us across England and Scotland, from Aberdeen to Plymouth.
We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too. It all means that life at Skipton is more exciting than you imagine.
Life at Skipton
Every day at Skipton is innovation day. Join our Technology team and you'll discover that we're constantly focused on real challenges as we build the tools that get things done for our members, quicker than you imagine.We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone. We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.
Hybrid Working
We work in a hybrid way, balancing flexibility with collaboration. For this role, you'll typically spend three days a week in our Skipton office, with the remaining two days working from home.
Wellbeing
It's not just our members who are important to us. You are, too.
Lots of organisations talk about wellbeing, but they don't always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it.
Wellbeing isn't just one thing. It's about feeling good, having energy and being able to be yourself and perform at your best. That's why we offer help for your mental and physical health across five key areas.
What's more, it's help that you can actually use too, not just read about.
Apply Now
Sounds like you? Then apply now.
You don't need to tick every box. We look for people who care about our members and who want to grow at the same time. The rest can follow
Plan your journey
The Bailey, Skipton, United Kingdom, BD23 1AP Google maps
Skipton core benefits
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Pay
It's only part of the picture
Your salary is only part of your bigger rewards and benefits picture at Skipton. But we’ll make sure you’re rewarded for the role you do, the skills you bring and how you grow with us over time. -
Pensions
Paying the future you
We care about your future and want to help you really make the most of it. That’s why we pay up to an additional 10% into your pension whenever you contribute. -
Bonus
Recognising your part in our success
Many of our colleagues get a discretionary bonus as a thank you for the part they’ve played in our shared success. -
Life Assurance
Protect your loved ones
It’s a subject none of us like to think about, but it’s important to be ready for whatever life throws at us. Financial support for your loved ones in a worst case scenario, gives you extra peace of mind. -
Group Income Protection
Protection from the financial impact of long-term absence
Income Protection gives you a percentage replacement income if you’re off work because of long-term illness or injury. It’ll also protect a level of your income if you’re given medical advice to reduce your work hours following an accident or illness. -
Private Medical Insurance
Fast and effective medical treatment – open to everyone
Is there anything more important than the health of you and your family? Private Medical Insurance (PMI) provides you with quick access to high-quality medical care when it matters.
Why Skipton?
Because your career is more than just a ladder.
Founded on fairness
In 2026, we were named as one of the Financial Times Best Employers in the UK. We were also the highest placed building society on the list, too.
Not bad, right? But it’s much more than just another opportunity to blow our own trumpet. It truly reflects how our people experience working here.
Because at Skipton, we’re a mutual. We’re founded on fairness, built on shared effort, and committed to saying it straight. We’re curious, brave and always collaborative. We look out for each other. And we treat everyone like a grown-up - with respect, with understanding, with a level playing field at their feet.
Our Technology Team
You’ll join a Technology team that’s constantly focused on real challenges. That builds products and solutions which make a genuine difference. And which gets things done for our members - at pace.
And because we’re dead keen on development, it’s a place where you’re encouraged to try out new tech, sharpen your skills, or get hands-on with AI and automation.
Learning & Development
Learning is part of the everyday at Skipton. It’s woven into conversations and brought to life through hands-on experiences. You’ll pick up new skills as you go, and get tools and support that flex around your role and life.
Each month in Technology, we give you two days to focus on your own development. And we support certifications, apprenticeships, and training where it’s relevant, too. It’s a journey for all of us, and we’re working hard to build out a fully structured development programme. The investment is real, the intent is genuine, and most of all, we can’t wait to see where it takes you, your career, and your future.
Meet the recruiter
Nikolay Poyukov
Talent Acquisition Senior Specialist
I joined Skipton in May 2025 to lead recruitment across Tech. I specialise in hiring experts for Infrastructure, Cloud, Data, and Architecture.
At Skipton, the focus is always on people. It’s a collaborative space where you can make a real impact on transformation while being trusted to lead your own professional growth.
What happens when
1. Shortlisting
Once you’ve sent us your application and CV, we’ll review it using clear criteria. Our decisions are based on the skills, and experience you share with us.
2. Your Interview
Your interview might be by phone, over Microsoft Teams or in person, depending on the role and the circumstances. For some roles, there may also be more than one stage in the recruitment process - but we’ll always let you know what the plan is.
During your interview, we’ll ask you about your current and previous experience, and we’re very much interested in all of your skills and knowledge. This includes relevant things you might have learned through work, studies and voluntary activities
For some roles we could ask you to complete one or more tasks, or deliver a presentation. But don't worry, we'll support you throughout the process so you can do your best.
3. After your interview
At Skipton we always get in touch after your interview to let you know if you’re successful, or if you’re made it through to the next stage. And if you would like feedback on your interview we are always happy to share this. It’s all part of the Skipton experience, we value the time you’ve given us throughout the process.
4. Your offer
If you’re successful, we’ll get in touch to discuss your offer. When you accept we’ll send your contract and confirm the pre-employment checks you need to complete to get the ball rolling. You’ll need to successfully complete the checks before starting, so providing information quickly will help keep things on track. We aim to keep things simple and easy to follow.
5. Your Skipton Welcome
You’re in - welcome to the team!
We’ll be in touch regularly right up to your first day with lots of exciting info, details of what to expect when you’re here, and hints and tips to help you prepare for a great start.
And when it comes to the big day, there’ll be a warm welcome waiting for you as you begin your journey with us.